Software engineering service

CRM Solutions

A dependable CRM platform aligned with the organisation’s processes and connected systems.

We improve, integrate and support CRM platforms, recommending replacement only when the existing system cannot be made fit for purpose.

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Problems this service solves

When to involve WeThinkWeb

Customer data, workflow and reporting are fragmented or the CRM no longer supports the team.

A replacement is not assumed. We first assess whether the existing software can be improved, connected or better supported.

What we deliver

  • CRM review and process mapping
  • Configuration and custom engineering
  • Data migration and integration
  • Reporting, training and support

The engagement

From understanding to long-term support

  1. 01

    Understand

    Understand how teams use customer information.

  2. 02

    Advise

    Identify adoption, data and technical constraints.

  3. 03

    Deliver

    Improve or replace the platform where justified.

  4. 04

    Transition

    Support users and the system after transition.

Platforms and technologies

Appropriate tools, chosen in context

Depending on the requirements, we may use the following technologies. No project is assumed to need all of them.

SuiteCRM SugarCRM PHP REST APIs MySQL AWS

Long-term support and ownership

We support deployment, transition and operation, then remain available for maintenance and continuous improvement as requirements change.

Looking for a long-term software partner?

You do not need a finished specification. Start with the business problem, existing system or process you need to improve.

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